Policies and Care

SHIPPING

POLYSEMY ships your items from Singapore anywhere in the world, for free in Singapore and for any international orders over 100$. We will ship your piece within 48 hours. The shipping will take between 3-4 days for domestic orders and from 10 days to 14 days for international orders depending on your destination country.

If you would like to receive your purchase faster than that we could have your items couriered for an extra cost, just send us an inquiry via email and we will get back to you on the relevant extra cost and duration of shipping.

 

CUSTOMS OR IMPORT TAXES

All international customers are responsible for the customs rates within their own country. For further information, please contact your local customs office. POLYSEMY will declare full SGD value of your purchase on all international shipments and will include an invoice for customs should they require it.

 

PAYMENT

POLYSEMY accepts PAYPAL. Please note that you can pay with your credit card using PAYPAL even if you do not have a PAYPAL account. The items will be shipped shortly after receiving confirmation of your payment. 

 

DISCOUNT CODES

POLYSEMY will often have promotions or discounts running. You will be prompted to enter your discount details soon after confirming your CC or Paypal information. Before the final payment confirmation you will enter the discount code and your total will be updated.

 

CARE

Your piece is hand finished and therefore delicate. Jewellery is fragile and should be handle with care. Excessive bending will cause the pieces to break. In order to achieve a long lifespan of your pieces, POLYSEMY advises you to keep adjustments to a minimum. It is important to keep your jewellery pieces in sealed (best if air-tight), cool, dry place away from the sun. If you are in Singapore or somewhere humid, sealing the jewellery piece keeps it away from moisture. Avoid spraying perfume directly on the pieces. To polish it, simply use the anti-tarnish cloth provided. Don’t use any chemical product.

 

RETURN

All sales are final but should your piece have any manufacturers faults please contact us by email within maximum 14 days from the time your piece arrived and we will be happy to arrange for an exchange or full refund. We will cover the shipping costs. For any question please email us @ contact@polysemy.com.sg and we will get back to you shortly.

 

PRIVACY

POLYSEMY believes that your privacy is very important. For that reason, all information collected will be used only by POLYSEMY to conduct our business. None of your information will be disclosed to any third parties.

 

CUSTOM MADE JEWELLERY PIECES

If you need a special piece or want some variations of one of our signature pieces let us know and we'll get back to you the soonest. For any enquiry, please email contact@polysemy.com.sg to discuss your project.


 

COPYRIGHT

Copyright and all Intellectual Property of this website are owned by POLYSEMY. All trademarks, service marks and photography are the property of POLYSEMY. No use of this may be made without prior written consent. We understand however that our images may be used on personal blogs as long as credit is given to POLYSEMY with a link to our blog or website.

 

TERMS AND CONDITIONS

All the policies may be amended or modified at anytime without any prior notice. By using this site, you acknowledge and agree to these terms and conditions. If you would like any further information feel free to contact us anytime - POLYSEMY - Jewellery with endless meaning.